Product Management
The satisfied customer is a successful business (Kano Model)
«Kano Model» - Method used to evaluate consumers' emotional reactions to individual product features. This model (graph) is constructed on two parameters: functionality and satisfaction. These parameters are evaluated by users as follows: * Must-be (M); * One-Dimensional (O); * Attractive (A); * Indifferent (I); * Reverse (R). 1. Must-be Attributes Example * The presence